Portfolio
Chottay: AI Voice Order-Taking System for Small Restaurant Automation
- Category:
Artificial Intelligence, Mobile Development, Product & Engineering
- Software:
Flutter, OpenAI Whisper, Firebase
- Service:
AI Agent Development
- Client:
Chottay
- Date:
December 6, 2025
Chottay is an AI-powered voice order-taking platform designed to level the playing field for small, family-owned restaurants. Built with Flutter, OpenAI Whisper for multilingual speech-to-text, and Firebase for real-time backend operations, the system acts as an always-on digital waiter — handling phone orders, walk-in requests, and kitchen coordination with 98% accuracy. Chottay has processed over 50,000 orders across 50 partner restaurants, saved owners 30% of their time, and served 15,000 customers.
Empowering Local Business
Small eateries lose up to 20% of orders during rush hour due to missed calls and overwhelmed staff. Chottay eliminates this revenue leak by handling multiple simultaneous orders in English, Urdu, and Hindi — ensuring every customer is heard and every order reaches the kitchen accurately.
Challenge & Solution
The Challenge: Small restaurant owners operate on razor-thin margins with minimal staff. During peak lunch and dinner hours, phone orders go unanswered, walk-in customers wait impatiently, and the chaos leads to incorrect orders and food waste. Hiring dedicated order-taking staff is economically unfeasible for family-run establishments. Language barriers and kitchen noise further compound accuracy problems. These businesses needed restaurant automation technology that was affordable, multilingual, and simple enough for non-technical owners to operate.
The Solution: Musketeers Tech developed Chottay, a voice-first order management system that combines AI agent development with a practical, restaurant-ready interface. The AI listens to customer orders via phone or kiosk, confirms items in the customer’s language, and sends formatted tickets directly to a tablet-based Kitchen Display System (KDS). A built-in Customer Relationship Management (CRM) system remembers repeat customers and their favorite orders, enabling personalized engagement and loyalty marketing.
Multilingual Voice Bot
A speech-to-text engine powered by OpenAI Whisper understands local dialects and accents across English, Urdu, and Hindi. The AI parses conversational orders, confirms item selections, and generates structured kitchen tickets instantly — handling multiple simultaneous calls without latency.
Impact:
- 98% order accuracy rate across all supported languages
- Handles multiple simultaneous phone calls and kiosk orders
- Supports English, Urdu, and Hindi with dialect awareness
Final Result
Chottay has become a lifeline for over 50 partner restaurants, proving that enterprise-grade AI can be packaged for small business affordability and simplicity.
50K Orders Processed
The AI handled over 50,000 orders with 98% accuracy, proving reliability and capacity for high-volume restaurant operations.
30% Time Savings
Restaurant owners saved 30% of their time previously spent on manual order-taking, redirecting energy to cooking and customer service.
15K Happy Customers
Over 15,000 customers served through the platform with high accuracy and faster order fulfillment, driving repeat business.
This project demonstrates how AI agent development can scale advanced technology down to solve everyday problems for small businesses through practical digital transformation.
